Privacy Policy

Last updated: 2024

Xezaki ("we", "us", "our") is committed to protecting the privacy of visitors to our website and customers who enquire about our stretch ceiling installation services. This Privacy Policy explains how we collect, use, store and protect personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Xezaki is the data controller responsible for your personal data. Our registered contact details are:

• Xezaki
• 153 Alcester Road, Birmingham, B54 2BZ, United Kingdom
• Email: [email protected]
• Phone: +44 121 765 8992

2. What Personal Data We Collect

We collect personal data through the enquiry form on our website when you request a quote or information about our stretch ceiling installation services. The form may collect:

• Your name
• Your email address
• Your telephone number
• Details of your enquiry, including information about your property and the installation work you are interested in

We do not knowingly collect any special category data (such as health or financial information) through this form, and we ask that you do not include such information in your enquiry.

3. Why We Collect This Data

We use the personal data submitted through our form for the following purposes:

• To respond to your enquiry and provide a quote for stretch ceiling installation
• To arrange and schedule site visits or installation appointments
• To communicate with you about the services you have requested
• To maintain records of our business communications for administrative purposes

4. Legal Basis for Processing

Under the UK GDPR, we rely on the following legal bases to process your personal data:

• Legitimate interests (Article 6(1)(f)) — to respond to enquiries and manage our customer communications in the ordinary course of business.
• Performance of a contract (Article 6(1)(b)) — where you have requested a quote or booked an installation, to take steps necessary to provide that service.
• Consent (Article 6(1)(a)) — where cookies or advertising measurement tools are used, as described in Section 7 below.

5. How Long We Keep Your Data

We retain personal data submitted through our enquiry form only for as long as necessary to fulfil the purposes described above, and in any event no longer than 24 months from the date of your last contact with us, unless a longer retention period is required to comply with a legal obligation, resolve a dispute, or enforce our agreements. After this period, your data is securely deleted or anonymised.

6. Who We Share Your Data With

We do not sell or rent your personal data. We may share your data with:

• Trusted service providers who support our business operations, such as email hosting or customer relationship management tools, strictly for the purpose of responding to your enquiry
• Regulatory or law enforcement authorities, where we are required to do so by law

Any third party that processes personal data on our behalf is contractually bound to keep it secure and to use it only for the purposes we specify.

7. Cookies

Our website uses a single cookie, named cookie_choice_v1, which stores your consent preference for one year. This cookie does not track your browsing activity and is used solely to remember the choice you make regarding cookie consent, so that you are not asked again on each visit.

We do not use any analytics cookies, tracking scripts, session cookies, or third-party tracking tools on this site. No data is collected for statistical or behavioural analysis purposes through cookies.

Advertising measurement is only activated after you have given consent, and only operates on the confirmation page shown after you submit an enquiry. It is not active anywhere else on the site and does not run without your prior consent.

8. Your Rights

Under the UK GDPR, you have the following rights in relation to your personal data:

• Right of access — to request a copy of the personal data we hold about you
• Right to rectification — to request correction of inaccurate or incomplete data
• Right to erasure — to request that we delete your personal data, where applicable
• Right to restrict processing — to request that we limit how we use your data
• Right to object — to object to processing based on legitimate interests
• Right to data portability — to request your data in a portable format, where applicable
• Right to withdraw consent — where processing is based on consent, at any time, without affecting prior lawful processing

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month, as required by law.

9. Complaints

If you are unhappy with how we have handled your personal data, please contact us first so we can try to resolve the matter. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection, at www.ico.org.uk.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

• Xezaki
• 153 Alcester Road, Birmingham, B54 2BZ, United Kingdom
• Email: [email protected]
• Phone: +44 121 765 8992